Life-Saving 911 Dispatcher: Calm, Precise Communicator

Emergency Telecommunicator Services; Warren (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Warren, TX is seeking 911 Emergency Dispatchers to connect callers with public safety resources. You will handle emergency and nonemergency calls, gather essential information, and coordinate responders according to agency procedures.

The role requires calm communication and accurate documentation, with the ability to manage multiple systems. A high school diploma is commonly required, and testing, background checks, and certifications may apply.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants or require prior experience or certifications.
• Typing, listening, clear speech, and organizing information under pressure are useful.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidentiality.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Warren, TX is seeking 911 Emergency Dispatchers to connect callers with public safety resources. You will handle emergency and nonemergency calls, gather essential information, and coordinate responders according to agency procedures.

The role requires calm communication and accurate documentation, with the ability to manage multiple systems. A high school diploma is commonly required, and testing, background checks, and certifications may apply.