911 Dispatcher: Calm, Precise, High-Stakes Calls

911 Emergency Communications; Warren (MN); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

911 Emergency Communications in West Warren, MA is seeking 911 Emergency Dispatchers to connect callers with police, fire, or EMS responders according to agency procedures.

Dispatchers must remain calm, verify incident locations, document evolving details, and relay accurate information while managing multiple communication systems. The role requires strong listening, typing, and organizational skills with a focus on safety and efficiency.

Qualifications

• High school diploma or GED; some agencies require experience.
• Accurate typing, active listening, clear speech, and basic computer skills.
• Ability to organize information under pressure and follow procedures.

Responsabilités

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident data into CAD systems.
• Dispatch responders and monitor radio traffic as needed.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Connaissances

Typing

Active listening

Clear speech

Basic computer skills

Multitasking

Formation

High school diploma or GED

Outils

Computer-aided dispatch systems

Radio communications systems

Description du poste

911 Emergency Communications in West Warren, MA is seeking 911 Emergency Dispatchers to connect callers with police, fire, or EMS responders according to agency procedures.

Dispatchers must remain calm, verify incident locations, document evolving details, and relay accurate information while managing multiple communication systems. The role requires strong listening, typing, and organizational skills with a focus on safety and efficiency.