Life-Saving 911 Dispatcher: Calm, Precise Calls

County Emergency Communications; Davenport (WA); Vor Ort; USD 52.000 - 86.000; Vollzeit

Benefits dieser Stelle

Health coverage

Retirement benefits

Paid leave

Zusammenfassung

County Emergency Communications in Davenport, WA is seeking 911 Emergency Dispatchers. You may receive emergency and nonemergency calls, gather essential information, and coordinate police, fire, or medical resources according to agency procedures.

The role requires calm communication, careful attention, and the ability to confirm incident locations, document changes, and relay accurate information while managing multiple dispatch systems, potentially with overnight shifts and overtime.

Qualifikationen

• A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Aufgaben

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Kenntnisse

Typing

Active listening

Clear speech

Basic computer skills

Organize information under pressure

Ausbildung

High school diploma or GED

Tools

CAD systems

Jobbeschreibung

County Emergency Communications in Davenport, WA is seeking 911 Emergency Dispatchers. You may receive emergency and nonemergency calls, gather essential information, and coordinate police, fire, or medical resources according to agency procedures.

The role requires calm communication, careful attention, and the ability to confirm incident locations, document changes, and relay accurate information while managing multiple dispatch systems, potentially with overnight shifts and overtime.