Calm 911 Dispatcher — Critical Emergency Response

County Emergency Communications; Aurora (IA); Sur place; USD 42 000 - 58 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Résumé du poste

County Emergency Communications in Aurora, IA seeks 911 Emergency Dispatchers to connect callers with public safety responders. You may receive emergency and nonemergency calls, confirm locations, and relay information using agency procedures and multiple computer-aided dispatch systems.

The role requires calm communication, active listening, accurate data entry, and the ability to manage multiple screens and radios while prioritizing safety.

Qualifications

• A high school diploma or equivalent is commonly required.
• Useful skills include accurate typing, active listening, clear speech, and the ability to organize information under pressure.
• Official announcements determine required testing scores, experience, and training deadlines.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Connaissances

Typing speed

Active listening

Clear speech

Organizational skills

Formation

High school diploma

Description du poste

County Emergency Communications in Aurora, IA seeks 911 Emergency Dispatchers to connect callers with public safety responders. You may receive emergency and nonemergency calls, confirm locations, and relay information using agency procedures and multiple computer-aided dispatch systems.

The role requires calm communication, active listening, accurate data entry, and the ability to manage multiple screens and radios while prioritizing safety.