Emergency 911 Call Taker - Life-Saving Dispatch Career

National Public Safety Careers; Conover (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Conover, OH. These roles involve handling emergency and nonemergency calls, verifying locations, and updating dispatch systems to coordinate responses.

Applicants typically need a high school diploma or equivalent. Some vacancies may benefit from prior customer service or public safety experience; training and certifications are provided as part of the role.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High School Diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Conover, OH. These roles involve handling emergency and nonemergency calls, verifying locations, and updating dispatch systems to coordinate responses.

Applicants typically need a high school diploma or equivalent. Some vacancies may benefit from prior customer service or public safety experience; training and certifications are provided as part of the role.