Emergency Call Taker: 24/7 Critical Communications

National Public Safety Careers; Green Springs (OH); Sur place; USD 34 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Retirement Plan

Paid Leave

Employee Assistance Program

Continuing Training

Résumé du poste

National Public Safety Careers seeks 911 Call Takers for Green Springs, OH. This role involves answering emergency calls, confirming locations, and recording details to assist dispatch teams in coordinating responses.

Some centers require dual training for call-taking and radio dispatch. Candidates should have a high school diploma and strong listening, typing, and verbal communication skills, with formal assessments per hiring agency.

Qualifications

• High school diploma or recognized equivalent.
• Prior customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication required.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Customer service

Typing

Verbal communication

Listening

Formation

High School Diploma

Description du poste

National Public Safety Careers seeks 911 Call Takers for Green Springs, OH. This role involves answering emergency calls, confirming locations, and recording details to assist dispatch teams in coordinating responses.

Some centers require dual training for call-taking and radio dispatch. Candidates should have a high school diploma and strong listening, typing, and verbal communication skills, with formal assessments per hiring agency.