911 Call Taker — Life-Saving Emergency Communications

Public Safety Dispatch Network; Haverhill (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Haverhill, OH seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for responders. Training and certification are required to provide pre-arrival instructions and maintain caller privacy.

Ideal candidates show strong listening, accurate typing, clear communication, and the ability to follow structured procedures in a high-stress environment.

Qualifications

• Applicants must have a high school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing are required.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma

Job description

Public Safety Dispatch Network in Haverhill, OH seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for responders. Training and certification are required to provide pre-arrival instructions and maintain caller privacy.

Ideal candidates show strong listening, accurate typing, clear communication, and the ability to follow structured procedures in a high-stress environment.