Life-Saving 911 Call Taker – Emergency Communications

Regional 911 Intake Solutions; Byron (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance

Ongoing training

Job summary

Regional 911 Intake Solutions in Byron, GA is seeking 911 Call Takers to handle emergency and nonemergency lines, verify location details, and document information for dispatch. The role emphasizes strong listening, accurate typing, and clear communication within certified procedures.

Applicants should be prepared for rotating shifts and complete required training. This position offers benefits and opportunities for ongoing training within a public-safety environment.

Qualifications

• employers commonly require a high school diploma or recognized equivalent.
• strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Clear communication

Structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Byron, GA is seeking 911 Call Takers to handle emergency and nonemergency lines, verify location details, and document information for dispatch. The role emphasizes strong listening, accurate typing, and clear communication within certified procedures.

Applicants should be prepared for rotating shifts and complete required training. This position offers benefits and opportunities for ongoing training within a public-safety environment.