Life-Saving 911 Call Taker & Dispatch Specialist

National Public Safety Careers; Farnham (VA); Sur place; USD 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee‑assistance program

Continuing training

Résumé du poste

National Public Safety Careers seeks qualified 911 Call Taker opportunities in Farnham, VA. The role involves handling emergency and nonemergency lines, verifying incident details, and documenting information for dispatch coordination.

Training and certifications are required for authorized pre‑arrival instructions. Candidates should demonstrate strong listening, typing speed, and clear verbal communication, with the ability to follow structured procedures in a high‑stress environment.

Qualifications

• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and use approved questions to identify urgency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call‑processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language‑access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Connaissances

Listening comprehension

Accurate typing

Verbal communication

Formation

High school diploma or equivalent

Description du poste

National Public Safety Careers seeks qualified 911 Call Taker opportunities in Farnham, VA. The role involves handling emergency and nonemergency lines, verifying incident details, and documenting information for dispatch coordination.

Training and certifications are required for authorized pre‑arrival instructions. Candidates should demonstrate strong listening, typing speed, and clear verbal communication, with the ability to follow structured procedures in a high‑stress environment.