Emergency 911 Call Taker — Start Your Dispatch Career (24/7)

National Public Safety Careers; Franktown (VA); Presencial; USD 35 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Resumo da oferta

National Public Safety Careers invites applications for 911 Call Taker opportunities in Franktown, VA. You will answer emergency and nonemergency lines, confirm incident locations, and input details into dispatch software to speed response.

Applicants typically need a high school diploma or equivalent. Prior customer service or public safety experience helps, though some vacancies accept newcomers. Training, certifications, and potential rotating shifts are provided.

Qualificações

• High school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Descrição da oferta de emprego

National Public Safety Careers invites applications for 911 Call Taker opportunities in Franktown, VA. You will answer emergency and nonemergency lines, confirm incident locations, and input details into dispatch software to speed response.

Applicants typically need a high school diploma or equivalent. Prior customer service or public safety experience helps, though some vacancies accept newcomers. Training, certifications, and potential rotating shifts are provided.