911 Call Taker — Join Fast-Paced Emergency Communications

National Public Safety Careers; Union Hall (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking applicants for 911 Call Taker opportunities in Union Hall, VA. The role involves taking emergency calls, confirming locations, and documenting information in dispatch software to support public safety responders.

Candidates typically have a high school diploma and strong listening, typing, and verbal communication skills. Training, certifications, and rotating shifts may be required to support 24/7 operations.

Qualifications

• High school diploma or equivalent is commonly required and helpful prior experience in customer service or dispatch may be considered.
• Candidates should demonstrate strong listening comprehension, accurate typing, and clear verbal communication; assessments vary by agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.

Skills

Listening skills

Typing accuracy

Verbal communication

Customer service

Education

High School Diploma

Job description

National Public Safety Careers is seeking applicants for 911 Call Taker opportunities in Union Hall, VA. The role involves taking emergency calls, confirming locations, and documenting information in dispatch software to support public safety responders.

Candidates typically have a high school diploma and strong listening, typing, and verbal communication skills. Training, certifications, and rotating shifts may be required to support 24/7 operations.