Impactful 911 Call Taker - Public Safety Dispatcher

National Public Safety Careers; Ceres (VA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Taker positions in Ceres, VA. The role involves answering emergency lines, confirming locations, and entering details into dispatch software. Training and certification are required, with potential for rotating shifts and on-call schedules.

Applicants should have a high school diploma or equivalent; prior public safety or customer service experience is helpful. Benefits include health insurance and retirement contributions, with ongoing training

Qualifications

• High school diploma or recognized equivalent required.
• Prior customer service, telephone support, or public safety experience helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks 911 Call Taker positions in Ceres, VA. The role involves answering emergency lines, confirming locations, and entering details into dispatch software. Training and certification are required, with potential for rotating shifts and on-call schedules.

Applicants should have a high school diploma or equivalent; prior public safety or customer service experience is helpful. Benefits include health insurance and retirement contributions, with ongoing training