Emergency 911 Call Taker - Fast, Critical Response

National Public Safety Careers; Daleville (VA); Sur place; USD 30 000 - 52 000; Plein temps

Résumé du poste

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Daleville, VA. The role involves answering emergency and nonemergency lines, verifying incident locations, and recording details in dispatch software.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures as determined by the hiring agency.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Description du poste

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in Daleville, VA. The role involves answering emergency and nonemergency lines, verifying incident locations, and recording details in dispatch software.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures as determined by the hiring agency.