Life-Saving 911 Call Taker

Public Safety Dispatch Network; White Oak (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking a 911 Call Taker in White Oak, TX to be the first point of contact for emergency callers. These roles often involve confirming incident locations, collecting caller information, and relaying details to dispatch teams.

Successful candidates will have a high school diploma or equivalent, strong listening skills, fast and accurate typing, and the ability to follow standardized procedures. Training and certifications are a prerequisite for advancement.

Qualifications

• Requires strong listening comprehension and clear verbal communication.
• Typing speed and accuracy are emphasized.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking a 911 Call Taker in White Oak, TX to be the first point of contact for emergency callers. These roles often involve confirming incident locations, collecting caller information, and relaying details to dispatch teams.

Successful candidates will have a high school diploma or equivalent, strong listening skills, fast and accurate typing, and the ability to follow standardized procedures. Training and certifications are a prerequisite for advancement.