Líder de Turno: Servicio Excepcional y Operaciones

MilkShake Factory Arvada; Arvada (CO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Shift Shake

Employee discounts

Free food & snacks

Opportunity for advancement

Flexible schedule

Free uniforms

Bonus based on performance

Job summary

MilkShake Factory Arvada is seeking a Shift Supervisor to support daily store operations and deliver exceptional guest experiences. You will lead team members on assigned shifts, ensure speed, accuracy, and brand standards, and coach staff to maintain a high-performing store culture.

The ideal candidate communicates clearly, stays organized under pressure, and is passionate about customer service in a fast-paced environment. Availability for evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent preferred.
• Restaurant, food service, or retail experience required.
• Leadership or supervisory experience preferred but not required.
• Strong customer service and communication skills.

Responsibilities

• Lead daily store operations during shifts to ensure smooth execution.
• Uphold MilkShake Factory brand standards across people, processes, products, and guest experience.
• Support onboarding and training of new team members with ongoing coaching.
• Deliver exceptional guest service by ensuring quality, hospitality, and speed of service.
• Monitor product preparation and presentation for consistency and quality.
• Maintain a clean, safe environment for guests and team members.
• Assist with inventory management, stocking, rotation, and supplies.
• Minimize waste through proper product handling and operational practices.
• Follow cash handling procedures and maintain accountability for transactions.
• Foster teamwork, accountability, and a positive workplace culture.
• Communicate with store management regarding issues, staffing, and performance.
• Support achievement of store goals related to sales and profitability.

Skills

Team leadership

Customer service

Communication

POS & cash handling

Problem solving

Delegation

Organization

Attention to detail

Education

High school diploma

Tools

POS systems

Job description

MilkShake Factory Arvada is seeking a Shift Supervisor to support daily store operations and deliver exceptional guest experiences. You will lead team members on assigned shifts, ensure speed, accuracy, and brand standards, and coach staff to maintain a high-performing store culture.

The ideal candidate communicates clearly, stays organized under pressure, and is passionate about customer service in a fast-paced environment. Availability for evenings, weekends, and holidays is required.