Shift Lead: Craft Shakes & Chocolate, Lead Team

ComForCare; Stamford (CT); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Chill dress code

Growing concept

Chocolate-tasting expert

Community team

Room to grow internally

Job summary

MilkShake Factory in Stamford, CT is hiring Shift Supervisors to keep operations running smoothly across scheduled shifts. You will lead team members, handle opening and closing duties, and model our fun, professional retail environment while ensuring an unforgettable customer experience.

You will train teammates, monitor performance, assist with inventory and cash handling, and support promotions with appealing displays.

Qualifications

• Proven ability to lead a fast-paced team during shifts.
• Excellent customer service and communication skills.
• Experience with cash handling and POS systems.
• Ability to manage labor and schedule for the shift.

Responsibilities

• Open and close duties, solo or with the team.
• Train Team Members with clear feedback.
• Keep the store manager informed on performance.
• Deliver top-tier customer service and brand advocacy.
• Upsell and recommend products to boost sales.
• Craft high-quality shakes and desserts per standards.
• Maintain organization in stockrooms, coolers, and displays.
• Support promotions with seasonal setups and signage.
• Ensure cash handling policies are followed.
• Sustain food safety and quality standards.

Skills

Leadership

Customer service

Cash-handling

Communication

Education

High school diploma or GED

Job description

MilkShake Factory in Stamford, CT is hiring Shift Supervisors to keep operations running smoothly across scheduled shifts. You will lead team members, handle opening and closing duties, and model our fun, professional retail environment while ensuring an unforgettable customer experience.

You will train teammates, monitor performance, assist with inventory and cash handling, and support promotions with appealing displays.