Shift Supervisor: Lead Fast-Paced Team & Guest Experience

Milkshake Factory; Coraopolis (Allegheny County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive Wages + Tips

Flexible Schedules

Growth Opportunities into management

Medical, Dental, Vision, & Life

401k with Employer Match

Paid Time Off + Holiday Pay

Pittsburgh Penguins Partnership Perks

Free Milkshake Each Shift

40% Employee Discount

Job summary

MilkShake Factory in Pittsburgh’s historic market seeks a Shift Supervisor who brings energy, accountability, and a team-first mindset to every shift. This fast-paced retail environment rewards leadership, guest experience, and smooth operations.

You’ll lead shifts, set the tone, delegate tasks, keep the shop clean and stocked, train newer teammates, and partner with management to hit service, sales, and quality goals while protecting the guest experience.

Qualifications

• Natural motivator who lifts the room without forcing it.
• Steady under pressure during busy rushes.
• Strong ownership and accountability.
• Able to give direction kindly and respectfully.
• Detail-oriented and organized.
• Prior customer service or food service experience required.
• Leadership experience preferred; training offered.
• Flexible availability including nights, weekends, holidays.
• Energetic with high stamina for shift-long activity.

Responsibilities

• Lead each shift with confidence, clarity, and consistency.
• Set the tone on the floor—calm, upbeat, and solution-focused.
• Work with team to hit service, sales, and quality goals.
• Delegate tasks and assign roles.
• Keep shop clean, stocked, and running efficiently.
• Handle guest questions with professionalism and warmth.
• Ensure food safety, cash handling, and standards.
• Support training and mentor new team members.
• Communicate with management about issues and improvements.
• Be the connector—bridging leadership with day-to-day energy.
• You’re not just running a shift — you’re protecting the experience.

Skills

Motivator

Under pressure

Ownership & accountability

Directional leadership

Detail-oriented

Customer service experience

Leadership experience

Flexible availability

Energy and stamina

Job description

MilkShake Factory in Pittsburgh’s historic market seeks a Shift Supervisor who brings energy, accountability, and a team-first mindset to every shift. This fast-paced retail environment rewards leadership, guest experience, and smooth operations.

You’ll lead shifts, set the tone, delegate tasks, keep the shop clean and stocked, train newer teammates, and partner with management to hit service, sales, and quality goals while protecting the guest experience.