Licensed Team Lead, Optical Service & Lab

LensCrafters; Oceanside (CA); Presencial; USD 34 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits (Vision)

Resumo da oferta

LensCrafters in Oceanside is seeking a Full-Time Licensed Team Lead to deliver exceptional customer service and expertly manage optical and lab processes. You will guide sales associates, assist customers with selections, and ensure accurate lens fitting and digital measurements while upholding optical standards.

In this role, you will also supervise lab activities, train peers, and act as an alternate store key holder.

Qualificações

• HS diploma or GED required.
• Current and valid state Opticianry license.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Problem-solving ability.
• Familiarity with cash register, computers and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsabilidades

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Proactive and solution driven, accurate execution and product knowledge.
• Assist customers with selections, provide recommendations, assist sales associates.
• Serve as a responsible alternate store key holder.
• Under current state Opticianry license, provide lens knowledge based on the patient’s vision needs and OD prescription, adjust and/or repair eyewear, present and dispense eyewear, perform accurate digital measurements.
• Lab duties: custom fits glasses, place prescription in lenses, train staff on lens and lab processes, ensure finished eyewear meets standards and customer requirements, maintain lab tools and systems.

Conhecimentos

Strong communication

Interpersonal skills

Sales skills

Problem solving

Leadership & training

Customer service orientation

Attention to detail

Formação académica

HS diploma/GED

State Opticianry license

Ferramentas

Cash register

Computers & calculators

Optical instruments

Descrição da oferta de emprego

LensCrafters in Oceanside is seeking a Full-Time Licensed Team Lead to deliver exceptional customer service and expertly manage optical and lab processes. You will guide sales associates, assist customers with selections, and ensure accurate lens fitting and digital measurements while upholding optical standards.

In this role, you will also supervise lab activities, train peers, and act as an alternate store key holder.