Lead Licensed Optician & Vision Team Coach

Certification TOGAF; Morrow (GA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters is seeking a Full‑Time Licensed Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will lead a team, ensure high service levels, and oversee lens fitting and lab operations in a retail setting.

The role requires a current state Opticianry license, strong communication, and leadership skills, with a focus on accuracy, safety, and customer satisfaction. This is a hands-on, in-store leadership position.

Qualifications

• HS diploma/GED or equivalent.
• Current and valid state Opticianry license.
• Strong optical and retail experience.
• Knowledge of optical theory and merchandise.
• Strong communicator and listener.
• Strong interpersonal skills.
• Basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Provide proactive, solution-driven service with product knowledge.
• Assist customers with selections, offer recommendations, and support sales associates.
• Serve as a responsible alternate store key holder.
• In lab, custom-fit glasses and place prescriptions in lenses.
• Strengthen staff knowledge and skills related to lens and lab tech.
• Ensure finished eyewear meets optical standards and customer requirements.
• Maintain a safe work environment and safe practices.
• Operate and maintain lab tools and systems.

Skills

Customer service

Leadership

Optical knowledge

Retail sales

Communication

Problem solving

Team training

Education

HS diploma/GED

State Opticianry license

Tools

Edging & mounting

AccuFit Digital Measurement System

Job description

LensCrafters is seeking a Full‑Time Licensed Team Lead to deliver exceptional customer service and manage key optical and lab processes. You will lead a team, ensure high service levels, and oversee lens fitting and lab operations in a retail setting.

The role requires a current state Opticianry license, strong communication, and leadership skills, with a focus on accuracy, safety, and customer satisfaction. This is a hands-on, in-store leadership position.