Licensed Optician: Frame & Lens Specialist

VisionWorks; Town of Ballston (NY); On-site; USD 34,000 - 51,000; Full time

Job summary

Visionworks is seeking a customer-focused Optician/Dispensing Associate in the United States for a full-time role. You will assist customers with frame and lens selection, interpret prescriptions, and communicate with labs and optometrists to ensure accuracy.

The position emphasizes HIPAA compliance, privacy, and high-quality customer service. The role requires state licensing for ophthalmic dispensing and the ability to explain benefits for third-party insurance.

Qualifications

• Must have and maintain applicable state licensure for ophthalmic dispensing.
• Knowledge of explaining optical products, prescriptions, fitting and dispensing.
• Customer-facing communication and basic math skills are required.

Responsibilities

• Assist customers in frame and lens selection while maintaining distancing.
• Provide accurate product information on frames, lenses and services.
• Explain insurance benefits and charges not covered by third parties.
• Utilize SERVE sales process to identify needs and recommend lenses.
• Analyze prescriptions and coordinate with Lab/Optometrist for accuracy.
• Sell and dispense frames and accessories with precise measurements and adjustments.

Skills

Frame selection

Prescriptions interpretation

Customer service

Insurance explanation

Sales process

Frame fitting

HIPAA compliance

Education

High school diploma

Job description

Visionworks is seeking a customer-focused Optician/Dispensing Associate in the United States for a full-time role. You will assist customers with frame and lens selection, interpret prescriptions, and communicate with labs and optometrists to ensure accuracy.

The position emphasizes HIPAA compliance, privacy, and high-quality customer service. The role requires state licensing for ophthalmic dispensing and the ability to explain benefits for third-party insurance.