Licensed Optician — Elevate Eyewear & Customer Experience

Warby Parker; New Haven (CT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Vision Dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days

401(k) Retirement plan

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

Warby Parker is seeking skilled Opticians to join our growing in-house optical team, delivering expert guidance and exceptional service for customers selecting glasses. You’ll take measurements, adjust eyewear, and ensure products meet our optical standards while explaining prescription terminology and product options.

Your collaboration with a motivated team, willingness to learn, and dedication to customer satisfaction will help drive Warby Parker's mission forward in a fast-paced retail

Qualifications

• A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states).
• Passionate about the eyewear and retail industries.
• A clear, effective, and professional communicator—you can break down technical terms for customers to easily understand.
• Dedicated to going above-and-beyond to make customers (and your teammates) happy.
• An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment.
• Extremely detail-oriented and capable of juggling a wide range of responsibilities.
• Open-minded—you're constantly learning and challenging what you know.

Responsibilities

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers
• Work with your team to make sure all customers receive exceptional service
• Help customers choose the best frames and lenses based on their prescription needs, face fit, personal style, and lifestyle
• Collaborate with your team to form best practices for sales and customer service that can be implemented throughout the organization
• Represent our brand to help educate others and get them excited about our values and mission

Skills

Licensed dispensing optician

ABO-certified optician

Eyewear passion

Customer service

Detail oriented

Team player

Clear communication

Job description

Warby Parker is seeking skilled Opticians to join our growing in-house optical team, delivering expert guidance and exceptional service for customers selecting glasses. You’ll take measurements, adjust eyewear, and ensure products meet our optical standards while explaining prescription terminology and product options.

Your collaboration with a motivated team, willingness to learn, and dedication to customer satisfaction will help drive Warby Parker's mission forward in a fast-paced retail