Licensed Optical Team Lead — Elevate Patient Experience

LensCrafters; Palo Alto (CA); On-site; USD 34,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

LensCrafters is seeking a Licensed Team Lead for a full-time retail role in California. You will deliver exceptional customer service, manage key optical and lab processes, and support store success.

Responsibilities include assisting customers, offering eyewear recommendations, and supervising staff. Requires a valid state Opticianry license, HS diploma, and strong leadership and sales skills.

Qualifications

• HS diploma/GED.
• Current & valid state Opticianry license.
• Strong optical & retail experience.
• Knowledge of current optical theory & merchandise.
• Strong communicator & listener.
• Strong inter-personal skills.
• Strong basic math skills.
• Sales skills.
• Problem solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership & training experience.
• Edging & mounting experience.
• Basic optics knowledge & optical measurement experience.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Proactive & solution driven, accurate execution & product knowledge.
• Assists customers with selections, provides recommendations, assists sales associates.
• Serves as a responsible alternate store key holder.
• Provide lens expertise based on prescriptions and adjust eyewear as needed.
• Oversee lab operations including edging, mounting, and ensuring optical standards.

Skills

Customer service

Leadership

Sales skills

Strong communicator

Inter-personal skills

Problem solving

Cash register knowledge

Education

HS diploma/GED

Tools

Opticianry license

Job description

LensCrafters is seeking a Licensed Team Lead for a full-time retail role in California. You will deliver exceptional customer service, manage key optical and lab processes, and support store success.

Responsibilities include assisting customers, offering eyewear recommendations, and supervising staff. Requires a valid state Opticianry license, HS diploma, and strong leadership and sales skills.