Licensed Optical Team Lead — Lead, Mentor & Delight Customers

EssilorLuxottica; Hendersonville (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Bonus/commission plan

Employee discounts

Job summary

LensCrafters, part of EssilorLuxottica, is seeking a Licensed Team Lead to deliver exceptional customer service, guide optical and lab processes, and uphold standards of care in-store. You will lead a team, assist customers, and ensure compliance with licensing requirements.

The role requires a valid state Opticianry license, strong optical and retail experience, leadership and training skills, and a commitment to a positive patient experience.

Qualifications

• HS diploma or GED required.
• Current and valid state Opticianry license.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong interpersonal and communication skills.
• Experience with edging and mounting is a plus.

Responsibilities

• Ensure LensCrafters team delivers unsurpassed customer service.
• Assist customers with selections, provide recommendations, and support sales associates.
• Serve as an alternate store key holder.
• Authoritatively apply lens choices based on prescriptions and measurements.
• Lead lab activities to ensure accuracy in edging, mounting and assembly.

Skills

Customer service

Retail sales

Leadership

Communication

Interpersonal skills

Education

HS diploma/GED

Tools

Cash register

Computers & calculators

Job description

LensCrafters, part of EssilorLuxottica, is seeking a Licensed Team Lead to deliver exceptional customer service, guide optical and lab processes, and uphold standards of care in-store. You will lead a team, assist customers, and ensure compliance with licensing requirements.

The role requires a valid state Opticianry license, strong optical and retail experience, leadership and training skills, and a commitment to a positive patient experience.