Licensed Optical Supervisor — Lead Store & Care

VisionWorks; Fullerton (CA); On-site; USD 38,000 - 53,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

VisionWorks, a leader in vision care, seeks a Licensed Optical Supervisor/Assistant Manager in California. You will supervise the store in the General Manager's absence, coach associates, and lead the patient and customer journey with a simple, human and bold approach.

You will help achieve store financial goals, coach teams to meet sales targets, and coordinate doctor appointments and eyewear services while maintaining excellent customer experiences.

Qualifications

• HS Diploma, GED or equivalent experience required.
• 1-5 years of supervisory experience required.
• Will have/maintain a State Opticians License

Responsibilities

• Promote the store's profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets.
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor.
• Support GM in managing incoming traffic by coordinating doctor appointments, scheduled eyewear services, and ensuring all patient/customer needs are met.
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership with General Manager.
• Execute all broad operational activities to meet the store's financial and customer experience goals

Skills

Customer service

Leadership

Coaching

Supervisory experience

Education

High School Diploma or GED

State Optician License

Job description

VisionWorks, a leader in vision care, seeks a Licensed Optical Supervisor/Assistant Manager in California. You will supervise the store in the General Manager's absence, coach associates, and lead the patient and customer journey with a simple, human and bold approach.

You will help achieve store financial goals, coach teams to meet sales targets, and coordinate doctor appointments and eyewear services while maintaining excellent customer experiences.