Optical Supervisor: Lead Store & Patient Experience

VisionWorks; Wylie (TX); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking an Optical Supervisor/Assistant Manager to lead the store in the absence of the General Manager and support the team in delivering excellent patient and customer experiences. The role emphasizes coaching, coaching and development to ensure a simple, human and bold journey for customers.

As a full-time position, you will help drive profitability, manage appointments and services, and supervise the sales floor to meet daily, weekly, and monthly targets.

Qualifications

• 1-5 years of supervisory experience.
• HS Diploma, GED or equivalent experience required.

Responsibilities

• Promote the store's profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets.
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor.
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer's needs are met.
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership with General Manager.
• Execute all broad operational activities to meet the store's financial and customer experience goals.

Skills

Supervisory experience

Customer service

Education

HS Diploma or GED

Job description

Visionworks is seeking an Optical Supervisor/Assistant Manager to lead the store in the absence of the General Manager and support the team in delivering excellent patient and customer experiences. The role emphasizes coaching, coaching and development to ensure a simple, human and bold journey for customers.

As a full-time position, you will help drive profitability, manage appointments and services, and supervise the sales floor to meet daily, weekly, and monthly targets.