Optical Store Lead & Customer Experience Coach

Visionworks of America; Wylie (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks of America seeks an Optical Supervisor/Assistant Manager to lead store operations and support the General Manager in achieving financial goals. You will coach teams, oversee the patient and customer journey, and ensure a high level of service in both eyewear sales and eye exams.

You will model leadership, drive daily performance, and coordinate appointments and services, while maintaining a welcoming, human, and bold patient experience.

Qualifications

• HS Diploma, GED or equivalent experience required
• 1-5 years of supervisory experience required

Responsibilities

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer’s needs are met
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager
• Execute all broad operational activities to meet the store's financial and customer experience goals

Skills

Supervisory experience

Coaching & development

Customer service

Education

HS Diploma

Job description

Visionworks of America seeks an Optical Supervisor/Assistant Manager to lead store operations and support the General Manager in achieving financial goals. You will coach teams, oversee the patient and customer journey, and ensure a high level of service in both eyewear sales and eye exams.

You will model leadership, drive daily performance, and coordinate appointments and services, while maintaining a welcoming, human, and bold patient experience.