Licensed Optical Supervisor — Lead Customer Experience

VisionWorks; Sacramento (CA); On-site; USD 47,000 - 65,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking a Licensed Optical Supervisor/Assistant Manager in California to lead the store in the General Manager's absence, coaching staff and guiding the patient journey with a simple, human and bold approach. This full-time role emphasizes achieving sales goals, supervising the exam lane and sales floor, coordinating appointments and services, and ensuring an outstanding customer experience.

A State Opticians License is required, along with a HS Diploma and 1-5 years of

Qualifications

• HS Diploma, GED or equivalent experience.
• 1-5 years of supervisory experience.
• State Opticians License required.

Responsibilities

• Promote the store's profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets.
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer's needs are met
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership with General Manager
• Execute all broad operational activities to meet the store's financial and customer experience goals

Education

HS Diploma, GED or equivalent experience

State Opticians License

Job description

Visionworks is seeking a Licensed Optical Supervisor/Assistant Manager in California to lead the store in the General Manager's absence, coaching staff and guiding the patient journey with a simple, human and bold approach. This full-time role emphasizes achieving sales goals, supervising the exam lane and sales floor, coordinating appointments and services, and ensuring an outstanding customer experience.

A State Opticians License is required, along with a HS Diploma and 1-5 years of