Licensed Optical Assistant Manager - Lead & Grow Team

Colonial Group; Fullerton (CA); Hybrid; USD 38,000 - 53,000; Full time

Benefits offered by this job

Vision coverage

Paid parental leave

Bereavement leave

401(k) Savings Plan

Paid time off

Milestone anniversary awards

Medical, dental for full timers

And more!

Job summary

Visionworks is seeking a Licensed Optical Supervisor/Assistant Manager in California to lead the store in the absence of the General Manager. You will coach staff, ensure excellent patient journeys, and drive profitability and sales targets.

Promote strong customer service, coordinate appointments, and supervise exam lane activities to deliver a simple, human and bold patient experience. A state optical license is required.

Qualifications

• HS Diploma, GED or equivalent experience.
• 1–5 years of supervisory experience.
• Will have/maintain a State Opticians License.

Responsibilities

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets.
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor.
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer’s needs are met.
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership with General Manager.
• Execute all broad operational activities to meet the store's financial and customer experience goals.

Skills

Supervisory experience

Education

HS Diploma, GED or equivalent experience

State Opticians License

Job description

Visionworks is seeking a Licensed Optical Supervisor/Assistant Manager in California to lead the store in the absence of the General Manager. You will coach staff, ensure excellent patient journeys, and drive profitability and sales targets.

Promote strong customer service, coordinate appointments, and supervise exam lane activities to deliver a simple, human and bold patient experience. A state optical license is required.