Licensed Optical Manager: Lead & Elevate Eyewear

Boscov's Department Store, LLC; Toms River (NJ); On-site; USD 4,064,000 - 4,408,000; Full time

Benefits offered by this job

Starting pay $29.50 per hour

Medical/dental/vision

Life Insurance

401(k) with company match

Weekly Pay

Paid vacation

Employee discount

Job summary

Boscov’s Department Store, LLC is seeking a Licensed Optical Manager to join the Optical team in New Jersey. You will perform dispensing optician duties plus managerial responsibilities, coordinating appointments, insurance processing, and lab liaison activities to ensure timely orders.

The role requires State licensure as an optician, retail leadership experience, and a focus on customer service, accuracy, and compliance. Weekend/holiday scheduling is expected and benefits are offered.

Qualifications

• Must be licensed to work as an optician in the State and keep license up to date.
• 2+ years of management experience in retail with a drive for results and a proven track record in reaching goals
• High school diploma or GED equivalent
• Strong skills in supervising others and mentoring them to generate customer satisfaction and sales
• Able to use computer systems for sales, ordering and timekeeping
• Polished customer service skills and a genuine ability to understand your patients’ needs
• Capable of resolving customer complaints, if they arise, with tact and positive outcomes
• Must be reliable and punctual in attendance to keep store hours and coverage in the store
• An interest in fashion eyewear and an eye for style is highly desired
• Must be flexible for scheduling and able to work weekends and holidays, as well as special sales events
• Position is active and includes moving about throughout department during the shift

Responsibilities

• Deliver an exceptional customer experience by providing outstanding service, overseeing appointment scheduling, answering incoming calls, and ensuring every customer interaction reflects quality and care
• Accurately interpret prescriptions, perform optical measurements, verify prescriptions using a lensometer, dispense eyewear, complete fittings and adjustments, and process orders from sale through delivery
• Lead, coach, and develop store associates to achieve sales goals, deliver exceptional customer service, and maintain operational excellence
• Oversee daily store operations, including scheduling, workflow, order management, inventory support, and timely communication with customers regarding order status
• Process and verify third-party vision insurance benefits and claims with accuracy and compliance
• Maintain compliance with all company policies, state licensing requirements, HIPAA regulations, and confidentiality standards
• Manage opening and closing procedures, cash handling, POS transactions, and daily financial reconciliation
• Partner with the Director of Optical Services to drive business performance and foster relationships with independent doctors and store leadership
• Maintain a clean, organized optical department that reflects brand standards and offers an outstanding customer experience

Skills

Management experience

Customer service

Leadership

Communication

Retail sales

Education

HS Diploma or GED

Tools

POS systems

Job description

Boscov’s Department Store, LLC is seeking a Licensed Optical Manager to join the Optical team in New Jersey. You will perform dispensing optician duties plus managerial responsibilities, coordinating appointments, insurance processing, and lab liaison activities to ensure timely orders.

The role requires State licensure as an optician, retail leadership experience, and a focus on customer service, accuracy, and compliance. Weekend/holiday scheduling is expected and benefits are offered.