Licensed Optical Manager: Lead Eyewear Team

Boscov's Department Store, LLC; Port Reading (NJ); On-site; USD 82,656,000 - 89,544,000; Full time

Benefits offered by this job

Hourly rate: $29.50

Medical/Dental/Vision benefits

Weekly pay

401(k) with company match

Life Insurance (company paid)

Paid vacation

Employee discount

Job summary

Boscov's Department Store, LLC is seeking a Licensed Optical Manager to lead the optical team in delivering exceptional customer care. The role combines dispensing optician duties with store management, including appointment coordination, insurance verification, and ensuring timely order processing in a fast-paced environment.

The ideal candidate holds an active ophthalmic license in the state, has 2+ years of retail management experience, and demonstrates strong leadership, people skills, and

Qualifications

• Must be licensed to work as an optician in the state and keep the license up to date.
• 2+ years of management experience in retail with a drive for results and a proven track record in reaching goals.
• High school diploma or GED equivalent.
• Strong skills in supervising others and mentoring them to generate customer satisfaction and sales.
• Able to use computer systems for sales, ordering and timekeeping.

Responsibilities

• Deliver an exceptional customer experience by providing outstanding service, overseeing appointment scheduling, answering incoming calls, and ensuring every customer interaction reflects Boscov's commitment to quality and care.
• Accurately interpret prescriptions, perform optical measurements, verify prescriptions using a lensometer, dispense eyewear, complete fittings and adjustments, and process customer orders from sale through delivery.
• Lead, coach, and develop store associates to achieve sales goals, deliver exceptional customer service, and maintain operational excellence.
• Oversee daily store operations, including scheduling, workflow, order management, inventory support, and ensuring timely communication with customers regarding order status.
• Process and verify third-party vision insurance benefits and claims while ensuring accuracy and compliance with company procedures.
• Maintain compliance with all company policies, state licensing requirements, HIPAA regulations, and confidentiality standards when handling patient information.
• Manage opening and closing procedures, cash handling, point-of-sale transactions, and daily financial reconciliation to ensure operational accuracy.
• Partner with the Director of Optical Services to drive business performance, address operational and maintenance needs, support associate development, and foster strong relationships with independent doctors and Boscov’s store leadership.
• Maintain a clean, organized, and visually appealing optical department that supports an outstanding customer experience and reflects Boscov's brand standards.

Skills

Supervising others

Customer service

Computer systems

Timekeeping

Education

High school diploma or GED

Job description

Boscov's Department Store, LLC is seeking a Licensed Optical Manager to lead the optical team in delivering exceptional customer care. The role combines dispensing optician duties with store management, including appointment coordination, insurance verification, and ensuring timely order processing in a fast-paced environment.

The ideal candidate holds an active ophthalmic license in the state, has 2+ years of retail management experience, and demonstrates strong leadership, people skills, and