Licensed Insurance CSR: Growth, Training, Mon-Fri, PTO

The Juris Agency; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Hands-on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Weekends Off

Health Insurance

Mentorship with Tenor Agent

Monthly Contest

Monthly Bonus Opportunity

Job summary

Allstate - Kevin Hutchins Agency in Wichita, Kansas, is seeking a Full-Time customer service representative to provide exceptional service to customers, answer queries, and manage policy changes. The role emphasizes a friendly demeanor, strong communication, and a willingness to learn.

You will process policy changes, handle claims calls, and assist with referrals while maintaining accuracy in documentation and payments.

Qualifications

• Excellent communication and interpersonal skills.
• Professional phone etiquette and customer-focused mindset.
• Willingness to learn, be intuitive and resourceful, and coachable.

Responsibilities

• Process customer policy change requests.
• Identify and transfer cross-sell opportunities to Sales Team.
• Policy reviews with customers.
• Handle all incoming claim calls from customers and follow-up.
• Document each customer contact in eAgent.
• Greet customers entering the office in a friendly and helpful manner.
• Take premium payments from customers.
• Ask for referrals and explain the referral program.
• Answer incoming calls on the first ring.
• Return all phone messages promptly.
• Provide exceptional customer service and support.

Skills

Customer service

Communication

Phone etiquette

Coachability

Education

P&C License (Property & Casualty)

Job description

Allstate - Kevin Hutchins Agency in Wichita, Kansas, is seeking a Full-Time customer service representative to provide exceptional service to customers, answer queries, and manage policy changes. The role emphasizes a friendly demeanor, strong communication, and a willingness to learn.

You will process policy changes, handle claims calls, and assist with referrals while maintaining accuracy in documentation and payments.