Licensed P&C CSR — Customer Care & Solutions

Allstate Insurance Company; Northern (KY); Hybrid; USD 27,000 - 42,000; Full time

Job summary

Allstate Insurance Company is seeking a Licensed Customer Service Representative to assist customers with policy servicing, billing inquiries, coverage questions, and policy changes while delivering exceptional service.

You will join a team focused on customer service excellence, continuous learning, and professional growth, with opportunities to expand insurance knowledge and build a rewarding career helping customers protect what matters most.

Qualifications

• Active Property & Casualty (P&C) or Personal Lines license is required.
• Strong communication skills, both verbal and written.
• Ability to handle multiple inquiries and document interactions accurately.

Responsibilities

• Handle customer inquiries via calls, emails, chats, and escalations as needed.
• Input and track information in databases.
• Collaborate with other teams to identify and improve processes.
• Mentor and support new hires and incumbents.
• Identify opportunities for process improvements.
• Coordinate with other departments to meet customer needs.
• Initiate and manage projects and document progress.
• Resolve complex questions and refer as needed.

Skills

Call Center

Call Center Ops

Consumer Protection

Customer Data Management

Customer Experience

Customer Inquiries

Customer Insights

Customer Service

De-Escalation

Inbound Calls

Licensing

Multitasking

Phone Management

Prioritization

Property & Casualty Insurance

Relationship Building

Stakeholder Management

Task Management

Time Management

Job description

Allstate Insurance Company is seeking a Licensed Customer Service Representative to assist customers with policy servicing, billing inquiries, coverage questions, and policy changes while delivering exceptional service.

You will join a team focused on customer service excellence, continuous learning, and professional growth, with opportunities to expand insurance knowledge and build a rewarding career helping customers protect what matters most.