Insurance Customer Advocate | Growth & Benefits

Russ Herman State Farm Agency; Wichita (KS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Training & development

Job summary

Russ Herman State Farm Agency is seeking a Customer Service Representative to deliver friendly policy information, assist with policy changes, and handle claims in a growing insurance environment in Wichita, Kansas. The role emphasizes empathy, accuracy, and timely responses to community members.

Ideal candidates are customer-focused and seeking growth within a fast-paced agency, with opportunities for internal development and performance-based bonuses.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Detail-oriented

Customer service experience

Job description

Russ Herman State Farm Agency is seeking a Customer Service Representative to deliver friendly policy information, assist with policy changes, and handle claims in a growing insurance environment in Wichita, Kansas. The role emphasizes empathy, accuracy, and timely responses to community members.

Ideal candidates are customer-focused and seeking growth within a fast-paced agency, with opportunities for internal development and performance-based bonuses.