Remote Licensed P&C Customer Care Specialist

Allstate Private Limited; Illinois City (IL); On-site; USD 27,000 - 42,000; Full time

Job summary

Allstate is seeking a Licensed Customer Service Representative to help with policy servicing, billing inquiries, and coverage questions while delivering exceptional service. The role provides growth in insurance knowledge and a rewarding career centered on protecting what matters most.

You'll join a team dedicated to service excellence, learning, and customer relationships, with opportunities to handle complex inquiries and collaborate across departments in a dynamic environment.

Qualifications

• Active Property & Casualty (P&C) or Personal Lines license required.
• Strong verbal and written communication skills.
• Ability to navigate complex customer questions and identify solutions.
• Attention to detail and accuracy in documenting interactions.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative mindset and commitment to continuous learning.

Responsibilities

• Handle inquiries via calls, emails, and chats with knowledge and empathy.
• Input and track information in databases.
• Collaborate with other areas to improve processes.
• Engage and mentor new hires and incumbents.
• Identify opportunities for process improvements.
• Serve as liaison to other departments to meet customer needs.
• Initiate, execute, and document projects as needed.
• Resolve complex questions and refer to appropriate areas as needed.

Skills

Call Center

Call Center Operations

Customer Service

Customer Inquiries

Customer Data Management

Client Relations

De-Escalation

Multitasking

Time Management

Prioritization

Documentation

Licensing

Relationship Building

Problem Solving

Communication Skills

Team Collaboration

Adaptability

Job description

Allstate is seeking a Licensed Customer Service Representative to help with policy servicing, billing inquiries, and coverage questions while delivering exceptional service. The role provides growth in insurance knowledge and a rewarding career centered on protecting what matters most.

You'll join a team dedicated to service excellence, learning, and customer relationships, with opportunities to handle complex inquiries and collaborate across departments in a dynamic environment.