Licensed Insurance Customer Service

The Juris Agency; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Hands-on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Weekends Off

Health Insurance

Mentorship with Tenor Agent

Monthly Contest

Monthly Bonus Opportunity

Job summary

Allstate - Kevin Hutchins Agency in Wichita, Kansas, is seeking a Full-Time customer service representative to provide exceptional service to customers, answer queries, and manage policy changes. The role emphasizes a friendly demeanor, strong communication, and a willingness to learn.

You will process policy changes, handle claims calls, and assist with referrals while maintaining accuracy in documentation and payments.

Qualifications

• Excellent communication and interpersonal skills.
• Professional phone etiquette and customer-focused mindset.
• Willingness to learn, be intuitive and resourceful, and coachable.

Responsibilities

• Process customer policy change requests.
• Identify and transfer cross-sell opportunities to Sales Team.
• Policy reviews with customers.
• Handle all incoming claim calls from customers and follow-up.
• Document each customer contact in eAgent.
• Greet customers entering the office in a friendly and helpful manner.
• Take premium payments from customers.
• Ask for referrals and explain the referral program.
• Answer incoming calls on the first ring.
• Return all phone messages promptly.
• Provide exceptional customer service and support.

Skills

Customer service

Communication

Phone etiquette

Coachability

Education

P&C License (Property & Casualty)

Job description

Job Description

Are you looking to grow? So are we! Allstate - Kevin Hutchins Agency in Wichita, Kansas, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time . In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you,

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Evenings Off
• Weekends Off
• Health Insurance
• Mentorship with Tenor Agent
• Monthly Contest
• Monthly Bonus Opportunity

Responsibilities

Process customer policy change requests.

Identify and transfer Cross sell opportunities to Sales Team

Policy Reviews with Customers

Handle all incoming claim calls from customers and follow-up.

Document each customer contact in eAgent.

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Take premium payments from customers.

Ask each customer for referrals and explain our referral program.

Answer incoming phone calls on the first ring.

Return all phone messages promptly.

Provide exceptional customer service and support.

Requirements

P&C License ( Property and Casualty ) MUST HAVE

Perfect Attendance / Be on time for work.

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Be a great self-starter with a sense of urgency.

Excellent Communication/interpersonal skills.

Professional phone etiquette.

Help customers avoid late payment and penalties.

Help retention by customer policy reviews and winning back previous customers.