Licensed P&C Insurance CSR — Policy Servicing (Remote)

Allstate; Illinois City (IL); Hybrid; USD 26,000 - 41,000; Full time

Benefits offered by this job

Laptop + monitors setup

Headset and keyboard

Monthly connectivity reimbursement

Job summary

Allstate is seeking a Licensed Customer Service Representative to assist customers with policy servicing, billing inquiries, coverage questions, and policy changes while delivering an exceptional experience. The role emphasizes problem solving, teamwork, and professional growth within a customer-focused environment.

Responsibilities include handling inquiries via calls/emails/chats, data entry, and collaboration to improve processes.

Qualifications

• Active Property & Casualty (P&C) or Personal Lines license required.
• Passion for helping customers and delivering exceptional service.
• Strong verbal and written communication skills.
• Ability to navigate complex customer questions and identify solutions.
• Attention to detail and accuracy when documenting customer interactions.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative mindset and commitment to continuous learning.

Responsibilities

• Handles inquiries via calls, emails, or chats and provides knowledgeable support.
• Inputs and tracks data in appropriate databases.
• Collaborates with other areas to identify, analyze, and improve processes.
• Engages, inspires, educates and mentors new hires and incumbents.
• Identifies opportunities for process improvement and efficiency.
• Acts as liaison to other departments to meet customer needs.
• Initiates, executes, and documents projects as needed.
• Resolves complex questions and refers to appropriate areas.

Skills

Call Center

Customer Service

Licensing

Multitasking

Time Management

Communication

Job description

Allstate is seeking a Licensed Customer Service Representative to assist customers with policy servicing, billing inquiries, coverage questions, and policy changes while delivering an exceptional experience. The role emphasizes problem solving, teamwork, and professional growth within a customer-focused environment.

Responsibilities include handling inquiries via calls/emails/chats, data entry, and collaboration to improve processes.