Library Lounge Dining Supervisor - World-Class Service

Biltmore-Estate; Asheville (NC); On-site; USD 22,000 - 31,000; Full time

Job summary

Biltmore Estate in Asheville is seeking a Dining Room Supervisor to oversee Front of House dining operations across Library Lounge, AM/PM Dining, and In-Room Dining in accordance with Biltmore and Forbes 4-Star standards.

You will supervise staff, assist with hiring, training, scheduling, and performance management, and serve as Manager on Duty in the Restaurant Manager’s absence. Weekend and holiday availability is required.

Qualifications

• High school diploma required.
• Minimum two years related experience in a comparable full-service restaurant.
• Demonstrated commitment to delivering world-class guest service and proven leadership skills; ability to motivate and develop staff.
• Knowledge of wine and cordials preferred; minimum six months bartending experience; must be 21 years of age to bartend.
• Outstanding interpersonal and verbal/written communication skills; ability to engage and resolve issues professionally with diplomacy and tact.
• Strong organizational skills with attention to detail; prioritizes work and multi-tasks.
• Proficiency in Word and Excel; able to learn Biltmore’s systems, products, and protocols.

Responsibilities

• Daily supervision of operations and staff.
• Handles escalated guest service recovery; resolves guest complaints to standards.
• Assists with hiring, training, development, scheduling and performance management of staff.
• Opening/closing and reporting duties.
• Facilitates communication between front and back of house to provide seamless service.
• Maintains knowledge of all F&B products, VIPs, groups, and Estate information.
• Supports staff to exceed expectations and align with Biltmore and Forbes 4-Star standards.

Skills

Guest service

Leadership

Communication

Bartending knowledge

Education

High school diploma

Tools

Word

Excel

Job description

Biltmore Estate in Asheville is seeking a Dining Room Supervisor to oversee Front of House dining operations across Library Lounge, AM/PM Dining, and In-Room Dining in accordance with Biltmore and Forbes 4-Star standards.

You will supervise staff, assist with hiring, training, scheduling, and performance management, and serve as Manager on Duty in the Restaurant Manager’s absence. Weekend and holiday availability is required.