Lounge FOH Supervisor - World-Class Dining Experience

BWM Biltmore Workforce Management; Asheville (NC); On-site; USD 22,000 - 31,000; Full time

Job summary

Biltmore is seeking a Dining Room Supervisor to oversee Front of House dining operations across Library Lounge, AM/PM Dining and In-Room Dining according to Biltmore and Forbes standards. The role requires weekend and holiday availability, proven leadership, and the ability to manage staff, scheduling and guest service recovery while maintaining high service standards.

Knowledge of wine and cocktails is a plus.

Qualifications

• High school diploma required; Additional education and/or certification(s) preferred.
• Minimum two (2) years related experience in a comparable full-service restaurant; upscale hotel/resort/attraction preferred.
• Demonstrated commitment to delivering world-class guest service and leadership; ability to motivate staff.
• Knowledge of wine and cordials preferred; bartending experience; must be 21+ to bartend.
• Outstanding interpersonal and verbal/written communication skills.
• Strong organizational skills; prioritizes work and multi-tasks.
• Proactive with good judgment; problem solves and troubleshoots.
• Proficiency in Word and Excel; learn Biltmore’s systems and protocols.

Responsibilities

• Daily supervision of operations and staff.
• Handles escalated guest service recovery; resolves guest complaints; empowers staff.
• Assists with hiring, training, scheduling and performance management of staff.
• Opening/closing and reporting duties.
• Facilitates communication between front/back of house to provide seamless service.
• Maintains current knowledge of F&B products/menu items, VIPs, groups, and estate information.
• Supports staff in ensuring facilities, service, and experience exceed expectations and 4-Star standards.
• Acts as the primary FOH contact in the absence of the Restaurant Manager.
• Provides general assistance/support for team, leadership, and company.
• Stays up to date on estate activities, operations, and offerings.
• Assists with bartending as needed; extensive cocktail knowledge required when bartending.

Skills

Front of House supervision

Guest service

Staff mentoring

Scheduling

Communication

Beverage knowledge

Education

High school diploma

Additional education/certifications preferred

Tools

Word

Excel

Job description

Biltmore is seeking a Dining Room Supervisor to oversee Front of House dining operations across Library Lounge, AM/PM Dining and In-Room Dining according to Biltmore and Forbes standards. The role requires weekend and holiday availability, proven leadership, and the ability to manage staff, scheduling and guest service recovery while maintaining high service standards.

Knowledge of wine and cocktails is a plus.