Part-Time Library Lounge Supervisor — Flexible Hospitality Lead

The Biltmore Company; United States; On-site; USD 22,000 - 31,000; Part time

Job summary

The Inn Library Lounge Supervisor is based at The Biltmore Estate and leads front-of-house dining operations across Library Lounge, AM/PM dining, and In-Room Dining. The role ensures exceptional service, staff performance, and guest satisfaction in line with Biltmore standards.

You will supervise, train, and schedule team members, resolve guest issues, and coordinate communication between front and back of house while maintaining knowledge of menus, VIPs, groups, and estate information.

Qualifications

• High school diploma required; additional education/certifications preferred.

Responsibilities

• Oversee daily FOH dining operations (Library Lounge, AM/PM dining, In-Room Dining).
• Resolve guest issues and supervise staff performance and scheduling.
• Assist with hiring, training, and development of staff.
• Open/close shifts and complete reporting duties.
• Coordinate front- and back-of-house communications for seamless service.
• Maintain knowledge of menu items, VIPs, groups, and Estate information.
• Support staff to meet Forbes 4-Star standards.

Skills

Staff supervision

Guest service

Time management

Communication

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

The Inn Library Lounge Supervisor is based at The Biltmore Estate and leads front-of-house dining operations across Library Lounge, AM/PM dining, and In-Room Dining. The role ensures exceptional service, staff performance, and guest satisfaction in line with Biltmore standards.

You will supervise, train, and schedule team members, resolve guest issues, and coordinate communication between front and back of house while maintaining knowledge of menus, VIPs, groups, and estate information.