Lounge Supervisor, F&B & Guest Experience

Biltmore Workforce Management; Asheville (NC); On-site; USD 22,000 - 31,000; Full time

Job summary

Biltmore Workforce Management is seeking a Restaurant Supervisor in Asheville, NC to oversee daily operations and staff, ensuring exceptional guest experiences in line with Forbes 4-Star standards. The role requires weekend and holiday availability and involves active leadership, training, and service delivery.

The ideal candidate has at least 2 years in a full-service restaurant, strong communication skills, and the ability to manage multiple tasks while maintaining high standards of service

Qualifications

• High school diploma required; higher education and/or certifications preferred.
• 2+ years of experience in a comparable full-service restaurant; upscale setting preferred.
• Proven leadership and guest service skills; ability to motivate and develop staff.

Responsibilities

• Supervise daily operations and staff.
• Handle guest service recovery; resolve complaints and maintain standards.
• Assist with hiring, training, scheduling and performance management of staff.
• Open/close and reporting duties.
• Coordinate front/back of house communication for seamless service.
• Maintain current knowledge of menus, VIPs, groups, and estate information.
• Support staff to ensure facilities, service, and experience meet Biltmore and Forbes 4-Star standards.
• Act as primary FOH contact in the absence of the Restaurant Manager.
• Provide general assistance/support for team and leadership as required.
• Stay updated on estate activities, operations, and offerings.
• Assist with bartending during peak times or bartender absence; knowledge of cocktails and mixology required.

Skills

Leadership

Guest service

Communication

Organizational skills

Problem solving

Multitasking

Bartending

Staff development

Education

High school diploma

Certifications preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Biltmore Workforce Management is seeking a Restaurant Supervisor in Asheville, NC to oversee daily operations and staff, ensuring exceptional guest experiences in line with Forbes 4-Star standards. The role requires weekend and holiday availability and involves active leadership, training, and service delivery.

The ideal candidate has at least 2 years in a full-service restaurant, strong communication skills, and the ability to manage multiple tasks while maintaining high standards of service