World-Class Dining Room Supervisor – Front of House

The Biltmore Company; Asheville (NC); On-site; USD 21,662 - 30,852; Part time

Job summary

The Biltmore Company is seeking a Dining Room Supervisor in Asheville, North Carolina. This role requires overseeing dining operations and staff, ensuring excellent guest service, and assisting in staff development. Candidates should hold a high school diploma, possess at least two years of experience in a full-service restaurant, and demonstrate strong leadership skills. The position demands outstanding communication skills, organizational abilities, and a proactive attitude, with physical requirements including the capacity to lift 25-50 pounds frequently.

Qualifications

• High school diploma required; additional education or certifications preferred.
• Minimum two years experience in a comparable full-service restaurant.
• Demonstrated commitment to delivering world class guest service.
• Outstanding communication skills with ability to engage professionally.
• Proficiency in Word and Excel, and able to learn Biltmore’s systems.

Responsibilities

• Supervise daily dining operations and staff.
• Handle escalated guest service recovery and resolve complaints.
• Assist with hiring, training, and performance management of staff.
• Facilitate communication between front/back of house.
• Maintain current knowledge of all F&B products and menu items.

Skills

Guest service delivery

Leadership skills

Organizational skills

Interpersonal communication

Problem solving

Knowledge of wine and cordials

Education

High school diploma

Additional education/certification preferred

Tools

Word

Excel

Job description

The Biltmore Company is seeking a Dining Room Supervisor in Asheville, North Carolina. This role requires overseeing dining operations and staff, ensuring excellent guest service, and assisting in staff development. Candidates should hold a high school diploma, possess at least two years of experience in a full-service restaurant, and demonstrate strong leadership skills. The position demands outstanding communication skills, organizational abilities, and a proactive attitude, with physical requirements including the capacity to lift 25-50 pounds frequently.