Dining Room Supervisor – World-Class Guest Experience

BWM Biltmore Workforce Management; United States; On-site; USD 22,000 - 31,000; Full time

Job summary

Biltmore is seeking a Dining Room Supervisor to oversee front-of-house dining operations in line with Biltmore standards. You will supervise staff, manage scheduling, and act as manager on duty when the Restaurant Manager is absent.

Weekend and holiday availability is required; a starting pay range begins at $19.44/hour and varies based on qualifications and experience. This full-time role emphasizes delivering memorable, Vanderbilt-inspired hospitality experiences.

Qualifications

• High school diploma required; additional education/certifications preferred.
• Minimum two (2) years related experience in a comparable full-service restaurant.
• Demonstrated leadership; ability to motivate and develop staff.
• Knowledge of wine and cordials preferred; must be 21 to bartend.
• Outstanding interpersonal and verbal/written communication skills.
• Strong organizational skills with attention to detail; multi-tasking.
• Proactive with good judgment; problem solving and troubleshooting.
• Proficiency in Word and Excel; learn Biltmore systems and protocols.

Responsibilities

• Daily supervision of front-of-house operations and staff.
• Handle escalated guest service recovery and resolve complaints.
• Assist with hiring, training, scheduling and performance management.
• Open/close duties and reporting responsibilities.
• Facilitate communication between front and back of house for seamless service.
• Maintain knowledge of F&B products, menu items, VIPs, groups, and estate information.
• Ensure facilities, service, and guest experiences exceed standards.

Skills

Leadership

Guest service

Communication

Organizational skills

Proactive problem solving

Multitasking

Interpersonal skills

Education

High school diploma

Additional education/certifications preferred

Tools

Word

Excel

Job description

Biltmore is seeking a Dining Room Supervisor to oversee front-of-house dining operations in line with Biltmore standards. You will supervise staff, manage scheduling, and act as manager on duty when the Restaurant Manager is absent.

Weekend and holiday availability is required; a starting pay range begins at $19.44/hour and varies based on qualifications and experience. This full-time role emphasizes delivering memorable, Vanderbilt-inspired hospitality experiences.