Library Systems Specialist

SUNY Upstate Medical University; City of Syracuse (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

SUNY Upstate Medical University is seeking a Library Systems Specialist to provide technology support for library computers, student printing, and related systems. The role involves maintaining hardware, supporting library enterprise applications, and contributing to department workflows.

The candidate will collaborate with staff and campus IT to ensure security compliance and effective tech operations across the Health Sciences Library.

Qualifications

• Bachelor's degree with 2+ years of related experience or Associate's degree with 4+ years related experience.
• Strong interpersonal and customer service skills required.
• Ability to analyze problems and communicate effectively with colleagues at various technical levels.
• Experience with library systems and APIs is a plus (e.g., Alma, ILLiad).

Responsibilities

• Provide tech support for library computers, printers, and staff equipment.
• Support and integrate library enterprise systems (Alma, ILLiad, web presence).
• Manage technology inventory and coordinate replacements and purchasing.
• Provide primary support for student printing and scanning services.
• Create and maintain documentation for library systems and workflows.
• Collaborate with campus teams to stay current with security protocols and campus apps.
• Assist Library staff and patrons with technical issues.
• Contribute to department and Library projects.

Skills

Interpersonal communication

Customer service

Problem solving

Technical troubleshooting

Education

Bachelor's degree

Associate's degree

Tools

Alma

ILLiad

ArchivesSpace

Springshare Suite

Print management software

Job description

Job Summary:

The Library Systems Specialistprovides technology support for library computers, student printing, and technologies throughout the library as well as contribute to the creative integration of library systems, including:

• Manage, support, and troubleshoot Health Sciences Library staff computers, servers, printers, and departmental equipment, including setup, updates, backups, security and operating system patches.
• In collaboration with team members, contribute to the support and integration of library enterprise systems, including Alma and ILLiad, the library’s web presence, and other systems.
• Manage technology inventory and coordinate the replacement, refreshment, and purchasing of Library computers, printers, peripherals, and staff software.
• Primary support for and management of student printing and scanning services within the library.
• Create, maintain, and contribute to documentation of Library supported systems and department workflows.
• Work with campus Information Management and Technology to remain current with campus supported applications and security protocols as well as resolve issues.
• Provide technical support and assistance to both Library staff and patrons.
• Collaborate on and contribute to department and Library projects.

Minimum Qualifications:

Bachelor\'s degree and a minimum of 2 years experience, or associate\'s degree and 4 years of related experience. Strong interpersonal and customer service skills; ability to identify, analyze, and creatively solve problems; ability to communicate effectively with colleagues at various levels of technical proficiency required.

Preferred Qualifications:

• Experience working in an academic or health sciences library preferred.
• Experience deploying and maintaining hardware preferred.
• Experience with multiple operating systems preferred.
• Experience managing printers and print management software preferred.
• Experience in APIs, scripting, or web programming (HTML/CSS, PHP, Python, Javascript, etc.) preferred.
• Knowledge of library systems including Alma, ILLiad, ArchivesSpace, and Springshare Suite preferred.

Work Days:

M-F Days, some holidays required.