Library IT Support Specialist (Entry-Level)

Library Systems & Services, LLC; Jurupa Valley (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401k retirement plan

Paid time off

Job summary

Library Systems & Services, LLC in California is seeking an IT Technician to deliver customer-service oriented technical support for staff and library patrons, ensuring full functionality of IT equipment across sites. You will troubleshoot hardware, software, and network issues, provide basic networking support, and train staff on new systems.

Strong communication and ability to work with diverse users are essential.

Qualifications

• Entry-level IT support for library staff and patrons across multiple sites.
• Identify, troubleshoot and resolve hardware, software, and network problems.
• Provide basic networking support and interact with vendors as needed.

Responsibilities

• Provide entry level IT support for library staff at multiple sites
• Identify, troubleshoot and resolve hardware, software, and network related problems encountered by end-users
• Provide basic networking support
• Interact with vendors as necessary to support and maintain the IT environment
• Use established tracking systems to log requests; monitor progress, track problem resolution identify patterns of failure, research bug fixes and implement solutions
• Effectively communicate with manager, staff, and end users regarding unresolved problems
• Other duties as assigned

Skills

IT support

Networking

Windows administration

Group Policy (GPO)

Technical communication

Bilingual English/Spanish

Education

High School diploma or equivalent

Associates degree or certificate in computer technology

Tools

Windows OS

GPO

Imaging

Backup procedures

Job description

Library Systems & Services, LLC in California is seeking an IT Technician to deliver customer-service oriented technical support for staff and library patrons, ensuring full functionality of IT equipment across sites. You will troubleshoot hardware, software, and network issues, provide basic networking support, and train staff on new systems.

Strong communication and ability to work with diverse users are essential.