Library IT Support Specialist (Entry Level)

King William County Library System; Jurupa Valley (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Plan

Tuition Assistance

401k

Life Insurance

PTO

Disability Insurance

Training & Development

Wellness Resources

Job summary

King William County Library System seeks an IT Technician to provide customer service oriented technical support ensuring staff and patrons can use IT equipment across multiple sites.

You will troubleshoot hardware, software, and network issues, assist with basic networking, communicate technical concepts clearly, and provide training on new systems and software. A high school diploma or equivalent is required, an Associate degree or certificate is preferred, bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent; associate degree or certificate preferred.
• English/Spanish bilingual a plus.
• Good written and oral communication skills.
• Basic knowledge of computer networking, hardware and software systems.
• Basic knowledge of Windows Administration, to include GPO.
• General knowledge of computer troubleshooting.
• Ability to provide instruction in basic computer use—hardware and software.
• General knowledge of networking principles, Windows back-up, and imaging procedures.

Responsibilities

• Provide entry level IT support for library staff at multiple sites
• Identify, troubleshoot and resolve hardware, software, and network related problems encountered by end-users
• Provide basic networking support
• Interact with vendors as necessary to support and maintain the IT environment
• Use established tracking systems to log requests; monitor progress, track problem resolution identify patterns of failure, research bug fixes and implement solutions
• Effectively communicate with manager, staff, and end users regarding unresolved problems
• Other duties as assigned

Skills

Communication skills

Networking basics

Windows administration (GPO)

Troubleshooting

Instructional ability

Networking principles

Back-up and imaging procedures

Bilingual English/Spanish a plus

Education

High school diploma or equivalent

Associates degree or certificate in computer technology

Job description

King William County Library System seeks an IT Technician to provide customer service oriented technical support ensuring staff and patrons can use IT equipment across multiple sites.

You will troubleshoot hardware, software, and network issues, assist with basic networking, communicate technical concepts clearly, and provide training on new systems and software. A high school diploma or equivalent is required, an Associate degree or certificate is preferred, bilingual English/Spanish is a plus.