Library IT Administrator - Systems & Services Lead

Commonwealth of VA Careers; Norfolk (VA); On-site; USD 73,000 - 85,000; Full time

Job summary

Norfolk State University is seeking an Information Technology Administrator (FA216) for the Lyman Beecher Brooks Library in Norfolk. The role develops, implements, and maintains hardware, software, communication, and networks to support library operations and services.

Reporting to the Dean of Library Services, you will work with the Office of Information Technology and university offices to advance IT goals, advise on vendor selections, and ensure reliable access to library systems and networks

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or Library Science.
• Demonstrated experience in information technology administration or support.
• A strong commitment to public service and customer service orientation.
• Demonstrated workplace leadership and project management experience.
• Ability to collaborate with others and work as a part of a team.
• Good verbal and written communication skills.

Responsibilities

• Provide administrative management of IT resources in consultation with OIT.
• Manage IT used throughout the Library for staff and patrons, including PCs and Macs.
• Support software applications such as Windows, Outlook, Office, Adobe, and Teams.
• Maintain peripherals like printers, copiers, scanners, projectors in the Library.
• Manage communications technology including Smart TVs, cameras, and speakers.
• Support Internet access through ethernet and wireless networks.
• Maintain systems and technology that manage library operations (OCLC WMS, Bibliotheca).
• Develop relationships with University offices, State agencies, and IT vendors.
• Advise on IT vendors, products, and services.
• Recommend policies for acquiring, developing, utilizing, maintaining, disposing of IT.
• Represent the library on governance committees and campus programs.

Skills

IT administration

Customer service

Team collaboration

Verbal and written communication

Education

Bachelor’s degree in Computer Science, Information Technology, or Library Science

Tools

OCLC WMS

Bibliotheca self-check kiosks

Job description

Norfolk State University is seeking an Information Technology Administrator (FA216) for the Lyman Beecher Brooks Library in Norfolk. The role develops, implements, and maintains hardware, software, communication, and networks to support library operations and services.

Reporting to the Dean of Library Services, you will work with the Office of Information Technology and university offices to advance IT goals, advise on vendor selections, and ensure reliable access to library systems and networks