Information Technology Administrator

Norfolk State University; United States; On-site; USD 73,000 - 85,000; Full time

Job summary

Norfolk State University’s Lyman Beecher Brooks Library seeks an Information Technology Administrator (FA216) to implement, develop, manage, and maintain library IT, hardware, software, and networks in support of library operations.

Reporting to the Dean of Library Services and collaborating with the Office of Information Technology, you will supervise IT resources, support staff and patrons, and advise on vendors and policies.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or Library Science.
• Demonstrated experience in information technology administration or support.
• A strong commitment to public service and customer service orientation.
• Demonstrated workplace leadership and project management experience.
• Ability to collaborate with others and work as a part of a team.
• Good verbal and written communication skills.

Responsibilities

• Provide administrative management of various information technology resources of the Library in consultation and collaboration with OIT.
• Manage information technology used throughout the Library by library staff and patrons, including PC and Mac desktops and laptops.
• Support software applications used at the Library by students and employees such as Windows, Outlook, Office, Adobe, and Teams.
• Maintain computer peripherals like printers, copiers, scanners, and projectors that are deployed in the Library for library staff and patron use.
• Manage communications technology, including Smart TVs, Solstice Pods, cameras, and speakers that are available within the Library.

Skills

Public service mindset

Team collaboration

Project management

Verbal and written communication

Customer service orientation

IT administration experience

Education

Bachelor’s degree in Computer Science, Information Technology, or Library Science

Tools

OCLC WMS

Bibliotheca self-check kiosks

Windows

MacOS

Job description

Information Technology Administrator – Lyman Beecher Brooks Library, Norfolk State University

The Lyman Beecher Brooks Library at Norfolk State University is recruiting for an Information Technology Administrator (FA216). This position is responsible for implementing, developing, managing, and maintaining hardware, software, communication, and network technologies for the Library that support its mission and operations. This position reports to the Dean of Library Services and works in consultation and collaboration with the University’s Office of Information Technology (OIT).

Essential Duties and Responsibilities

• Provide administrative management of various information technology resources of the Library in consultation and collaboration with OIT.
• Manage information technology used throughout the Library by library staff and patrons, including PC and Mac desktops and laptops.
• Support software applications used at the Library by students and employees such as Windows, Outlook, Office, Adobe, and Teams.
• Maintain computer peripherals like printers, copiers, scanners, and projectors that are deployed in the Library for library staff and patron use.
• Manage communications technology, including Smart TVs, Solstice Pods, cameras, and speakers that are available within the Library.
• Support Internet availability and access within the Library for students, employees, and others through ethernet and wireless networks.
• Maintain information systems and technology that manage library operations such as OCLC WMS and Bibliotheca self‑check kiosks.
• Develop relationships with University offices, State agencies, and IT vendors to maintain and enhance the Library’s IT goals, standards, and resources.
• Advise Dean of Library Services and other library staff regarding information technology vendors, products, and services.
• Recommend policies and procedures for acquiring, developing, utilizing, maintaining, and disposing of information technology.
• Represent the library on University shared governance committees and participate in campus programs and events, as appropriate.
• Participate in professional groups and events related to the utilization and advancement of information technology in libraries.

Qualifications – Required

• Bachelor’s degree in Computer Science, Information Technology, or Library Science.
• Demonstrated experience in information technology administration or support.
• A strong commitment to public service and customer service orientation.
• Demonstrated workplace leadership and project management experience.
• Ability to collaborate with others and work as a part of a team.
• Good verbal and written communication skills.

Qualifications – Preferred

• Master’s degree in Information Technology, Computer Science, or Library Science.
• Experience working in academic libraries or higher education institutions.
• Demonstrated experience administering a major integrated library system.

Salary range: $73,000 - $85,000

Equal Opportunity Employer Contact Pathways Discover Your Future at Norfolk State University Join a vibrant academic community at Norfolk State University, a dynamic, public, urban institution located in the heart of Hampton Roads in Norfolk, Virginia. With a proud legacy dating back to 1935, NSU is one of just five HBCUs in the Commonwealth of Virginia and one of 15 public four‑year universities in the state. Our campus is home to more than 5,400 students, including a thriving graduate population that makes up over 10% of our enrollment. NSU offers a supportive and engaging environment across five distinguished academic schools and colleges, led by a dedicated team of approximately 1,000 faculty and staff. With an annual operating budget exceeding $190 million, Norfolk State is positioned for growth, innovation, and student success. Whether you’re looking to grow your career or make a lasting impact, NSU invites you to be part of a community where excellence, purpose, and progress are more than just words — they're a way of life.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitation Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155. Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.

Behold the Green and Gold — and apply today!

The home of the largest Naval Base in the world, Norfolk is 1 of the 7 cities that make up what Is referred to as the Hampton Roads Region, an area that includes Virginia Beach & Colonial Williamsburg. Norfolk has big‑city amenities and attractions of arts and culture, and cuisines of the Eastern Seaboard. There are numerous & accessible parks, riverfronts, lakes, festivals, & beaches; all favorable for weekend getaways and an easy commute to NSU.

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