Library IT Administrator - Tech Leader for Public Services

Norfolk State University; United States; On-site; USD 73,000 - 85,000; Full time

Job summary

Norfolk State University’s Lyman Beecher Brooks Library seeks an Information Technology Administrator (FA216) to implement, develop, manage, and maintain library IT, hardware, software, and networks in support of library operations.

Reporting to the Dean of Library Services and collaborating with the Office of Information Technology, you will supervise IT resources, support staff and patrons, and advise on vendors and policies.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or Library Science.
• Demonstrated experience in information technology administration or support.
• A strong commitment to public service and customer service orientation.
• Demonstrated workplace leadership and project management experience.
• Ability to collaborate with others and work as a part of a team.
• Good verbal and written communication skills.

Responsibilities

• Provide administrative management of various information technology resources of the Library in consultation and collaboration with OIT.
• Manage information technology used throughout the Library by library staff and patrons, including PC and Mac desktops and laptops.
• Support software applications used at the Library by students and employees such as Windows, Outlook, Office, Adobe, and Teams.
• Maintain computer peripherals like printers, copiers, scanners, and projectors that are deployed in the Library for library staff and patron use.
• Manage communications technology, including Smart TVs, Solstice Pods, cameras, and speakers that are available within the Library.

Skills

Public service mindset

Team collaboration

Project management

Verbal and written communication

Customer service orientation

IT administration experience

Education

Bachelor’s degree in Computer Science, Information Technology, or Library Science

Tools

OCLC WMS

Bibliotheca self-check kiosks

Windows

MacOS

Job description

Norfolk State University’s Lyman Beecher Brooks Library seeks an Information Technology Administrator (FA216) to implement, develop, manage, and maintain library IT, hardware, software, and networks in support of library operations.

Reporting to the Dean of Library Services and collaborating with the Office of Information Technology, you will supervise IT resources, support staff and patrons, and advise on vendors and policies.