Circulation Supervisor

Norfolk State University; United States; On-site; USD 45,000 - 51,000; Full time

Job summary

Norfolk State University is seeking a Library Access Services Supervisor to oversee the daily operations of the Access Services department, including circulation, reserves, stacks, study rooms, and personnel. The role includes managing loans, overseeing access to collections, supervising staff, and developing department policies in collaboration with library leadership.

The position requires strong information management and technology skills, excellent communication, and a commitment to public

Qualifications

• Strong information management and technology skills
• Excellent verbal and written communication
• Experience supervising employees or volunteers
• Ability to take initiative and use good judgment
• Commitment to public service and customer service orientation
• Ability to collaborate and work as a team

Responsibilities

• Supervise daily operations of the Access Services department (circulation, reserves, stacks, study rooms) and personnel.
• Manage circulation processes to loan resources to students, faculty, staff, and others and ensure accurate accounting.
• Oversee access to general and reserve collections via the library system.
• Maintain circulating and non-circulating stacks for accessibility.
• Supervise staff and student workers, including hiring, training, evaluation, and discipline.
• Develop policies and procedures for Access Services operations in consultation with library administration.
• Collect and process fines and fees and maintain financial records for the Student Accounts office.
• Report statistics on circulation and activities to the Dean of Library Services.

Skills

Information management

Technology skills

Verbal communication

Written communication

Supervising staff

Initiative & judgment

Public service focus

Team collaboration

Education

Bachelor's degree

Job description

Essential Duties and Responsibilities

• Supervise the daily operations of the Access Services department of the library, including circulation, reserves, stacks maintenance, study rooms, and personnel.
• Manage the circulation processes of the library to ensure information resources are properly loaned to students, faculty, staff, and others and accurately accounted for.
• Oversee access to both general and reserve collections, including books, journals, and media, by administering the circulation functions of the integrated library system.
• Maintain the library’s circulating and non-circulating stacks of books, journals, and media to ensure resources are properly organized and accessible to library users.
• Manage access to the library’s study rooms for students, faculty, and staff, and help maintain the study room facilities, furniture, and equipment.
• Supervise the staff and student workers of the Access Services department, including hiring, training, evaluating, and disciplining personnel.
• Develop policies and procedures for the operation of the Access Services department and the circulation of information resources in consultation with library administration.
• Collect and process fines and fees for overdue or lost items such as library books and study room keys.
• Maintain financial records regarding circulation fines and fees and prepare financial reports for the Student Accounts office.
• Report statistics regarding circulation and other activities of the Access Services department to the Dean of Library Services.

Supervisory Responsibilities

• This position is responsible for supervising 1-2 permanent staff and 1-4 student workers.

Qualifications Required

• Good information management and technology skills.
• Good verbal and written communication skills.
• Experience supervising employees or volunteers.
• Ability to take initiative and exercise good judgment.
• A strong commitment to public service and customer service orientation.
• Ability to collaborate with others and work as a part of a team.

Preferred

• A bachelor's degree.
• Experience working in an academic or public library.
• Experience working with an integrated library system (ILS).

Hiring Range: $45,000 - $51,277

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.

Equal Opportunity Employer Contact Pathways Discover Your Future at Norfolk State University Join a vibrant academic community at Norfolk State University, a dynamic, public, urban institution located in the heart of Hampton Roads in Norfolk, Virginia.

With a proud legacy dating back to 1935, NSU is one of just five HBCUs in the Commonwealth of Virginia and one of 15 public four-year universities in the state.

Our campus is home to more than 5,400 students, including a thriving graduate population that makes up over 10% of our enrollment.

NSU offers a supportive and engaging environment across five distinguished academic schools and colleges, led by a dedicated team of approximately 1,000 faculty and staff.

With an annual operating budget exceeding $190 million, Norfolk State is positioned for growth, innovation, and student success.

Whether you’re looking to grow your career or make a lasting impact, NSU invites you to be part of a community where excellence, purpose, and progress are more than just words — they're a way of life.

Behold the Green and Gold — and apply today!

The home of the largest Naval Base in the world, Norfolk is 1 of the 7 cities that make up what Is referred to as the Hampton Roads Region, an area that includes Virginia Beach & Colonial Williamsburg.

Norfolk has big-city amenities and attractions of arts and culture, and cuisines of the Eastern Seaboard.

There are numerous & accessible parks, riverfronts, lakes, festivals, & beaches; all favorable for weekend getaways and an easy commute to NSU.

NSU Human Resources 757.823.8160

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitation Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).

Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability.

If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.