Library Customer Specialist: Tech Help & Readers' Advisory

Cincinnati and Hamilton County Public Library; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

The Cincinnati & Hamilton County Public Library seeks a Library Customer Specialist at the Mount Healthy Branch to deliver direct customer service, handle transactions, assist patrons with technology, and support program operations. This role requires leadership in the absence of supervisors and responsibility for daily operations within the location.

The position emphasizes service excellence, adherence to library policies, and collaboration with staff to connect patrons with resources and

Qualifications

• Experience in customer service environments.
• Ability to sort and shelve materials alphabetically and numerically.
• Proficiency with library technologies and systems.
• Ability to work independently and with others.
• Capable of lifting up to 50 pounds and pushing carts up to 150 pounds.
• Ability to work evenings and weekends.

Responsibilities

• Circulate materials, process holds, register customers, and collect fees.
• Answer general customer questions in person, by phone, or email.
• Assist customers with technologies and provide readers’ advisory and reference help.
• Prepare and deposit money from fees and generate reports.
• Support program operations, displays, and room usage approvals.
• Lead and train staff when designated and coordinate department responsibilities.

Skills

Customer service

Material organization

Independent work

Technology proficiency

Physical strength

Flexible hours

Education

High School diploma or equivalent

Job description

The Cincinnati & Hamilton County Public Library seeks a Library Customer Specialist at the Mount Healthy Branch to deliver direct customer service, handle transactions, assist patrons with technology, and support program operations. This role requires leadership in the absence of supervisors and responsibility for daily operations within the location.

The position emphasizes service excellence, adherence to library policies, and collaboration with staff to connect patrons with resources and